Your satisfaction is our priority. We understand that sometimes things don’t go as planned, which is why we’ve made our cancellation and refund policy simple, clear, and customer-friendly.

Order Cancellation

Orders can be cancelled within 12 hours of placement or before the product has been dispatched—whichever comes first. Once your order is shipped, it cannot be cancelled. To cancel your order, simply contact our customer care team via email at demo@demo.com or call us at (+260) 025 020 010. Please provide your order ID and the reason for cancellation. We will confirm your cancellation status within 24 hours.

Refund Eligibility

Refunds are applicable under the following conditions:

• The product was damaged during transit or arrived defective.
• You received an incorrect or missing item in your order.
• The product does not match its description or images on the website.
• The order was cancelled within the valid cancellation window.

All items must be unused, undamaged, and returned in original packaging with all tags, accessories, and invoices included. Returns that do not meet these criteria may be refused or subjected to partial refunds.

Non-Refundable Items

Please note that the following items are not eligible for refund or return:

• Personalized or customized products
• Gift cards or vouchers
• Perishable goods (like food, flowers, etc.)
• Items marked “Final Sale” or “Non-Returnable” on the product page

How to Request a Refund

If you meet the refund criteria, you can raise a request by emailing us at demo@demo.com within 48 hours of product delivery. Include your order number, a clear description of the issue, and photos if the product is damaged or incorrect.

After verifying the issue, we’ll initiate the return pickup (if eligible) or guide you on how to send the item back to us. Once the returned item is received and inspected, your refund will be processed within 7–10 business days.

Refund Method

Refunds will be credited back to the original payment method (credit/debit card, UPI, wallet, or bank account). In case of Cash on Delivery orders, refunds will be transferred to your bank account after confirmation.

Late or Missing Refunds

If your refund hasn’t been credited after the expected timeframe, first check your payment account. Then, contact your bank or payment provider. Still no resolution? Reach out to our support team and we’ll gladly assist.

Need Further Help?

For any questions or concerns regarding cancellations, returns, or refunds, feel free to contact our support team. We’re here to help make your experience better every day.